FAQs

What is the best way to contact Kris Kringl?

The customer is the top priority at Kris Kringl. Please feel free to email us with any questions, comments or concerns you may have.

Due to how busy the shop can get, email is often the best way to reach us and we will reply to emailed enquiries within 24-48 hours. Please email: elves@kriskringl.com.

You are also welcome to reach us via phone: 509-548-6867.

Should you prefer to write us, our mailing address is:

Kris Kringl

PO Box 656

Leavenworth, WA 98826

Do you have more than one location?

At this time, we have one location at 907 Front Street in the Bavarian Village of Leavenworth, WA – just about two hours east of Seattle. We are proud to be the premier Christmas shop in the Pacific Northwest and would love to have you visit.

When is the best time to visit your shop?

Leavenworth has been listed as one of the “Top 10 Places to Find Holiday Cheer” as well as “One of the Most Christmasy Places in America.” Whether you decide to visit our Winter Wonderland for Christmas Lighting Festival or another time throughout the year, our town is almost always celebrating something and offers so many options when it comes to adventure, dining and relaxing. See this list of Festivals to Plan For additional information, and we can’t wait to see you whenever you visit.

What is your history?

Carl Evans has proudly owned and operated Kris Kringl for the past 30+ years. Please read more about our shop on the About Us page. The City of Leavenworth offers a summary of the history of Leavenworth and The Leavenworth Echo, our local newspaper, captures history in the making of our town as it unfolds.

Do you offer layaway?

We are pleased to offer a convenient way to make your holiday wishes come true with our extended payment plan. To start your layaway, we ask for a deposit of 20% of the total amount of the product on the day that your account is set up. You will receive a copy of your layaway invoice showing payment received and balance remaining.

We ask that you make regular monthly payments to ensure that your purchases may be picked up or shipped in time for Christmas, or within 6 months of the start date. We will send you a reminder via e-mail with a suggested amount to pay each month. If we have not receive any additional payment from you for a period of 2 months, we will contact you to determine if you would like to cancel your layaway. If you wish to retain your layaway we will expect payment within 30 days of contact.

If you opt to cancel, or if we do not receive an additional payment in 30 days, your items will be returned to stock. If you cancel or if we do not receive payment, we will assess a 25% restocking charge, based on the total amount of your layaway. You will receive an in-store credit for any additional amount paid.

Layaways may be placed either over the phone at 509-548-6867 or in the shop.

What credit cards do you take?

We take American Express, Discover, MasterCard and Visa. We accept all major forms of digital payments (ie Apple Pay) as well in our store.

Do you have a catalog?

We do not offer a catalog at this time, but we are working to represent everything available in store on our website. If there is something specific you are looking for that you do not see on www.kriskringl.com, please call the shop at 509-548-6867.

Additionally, we are happy to try and order something that may be out of stock, particularly from Alexander Taron, Ditz Designs, Fontanini, Mueller, Roman, Sullivans – just give us a call.

What days are you closed?

Our website operates 365 days a year and our shop in Leavenworth, WA is open Mondays through Sundays with the exception of Thanksgiving Day and Christmas Day.

What is your returns policy?

Our returns policy is that merchandise may be exchanged, returned for an in-store credit, or refunded up to 30 days from the date on your receipt. Special orders and sale items are non-returnable. All returns must be received back undamaged and within 30 days from our date of shipping to you.

In the event that you ordered a piece in error, we will happily exchange it for you. To implement the exchange, you must return the item to us undamaged with clear information as to what you require along with the receipt. The new piece will be shipped the least expensive way and shipping will be charged.

Any changes to an order received after it has been shipped will be treated as an exchange and the re-ship will be charged to you. Any returns for any reason will be subject to our return policy.

Please ship all returned merchandise to the shop:

Kris Kringl

c/o returns

907 Front Street

Leavenworth, WA 98826

What is your shipping policy?

If you do not have a physical address for us to ship to, then we suggest you have your order shipped to your work, a friend, or family member.

We cannot guarantee the availability and/or quantity of your purchase due to sales going on at the same time in the store. We make every effort possible to remove items from the website that are no longer available. If we have run out of an item you ordered, you will be notified as quickly as possible by email.

We do not offer discounts of any kind with the exception of our on-sale items. If you would like to expedite shipping please contact us via e-mail at elves@kriskringl.com and someone will respond with the appropriate charges prior to shipping.

We take great care in packaging all items for shipment and insure them; however, in the event that any damage should occur, please file a claim and we will work to replace your item ASAP.

Is the website 100% secure?

Yes, the website is completely secure. All information is encrypted to ensure the information you give us is completely safe.

What is your privacy policy?

We take your privacy seriously and we want you to know how we collect, use, share and protect your information. We will not sell, share, trade, or give away any personal information that we receive regarding our customers. We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

What information do we collect? How do we use it? We collect the domain name of email addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as reviews, comments, purchasing, and billing information, and your requests. When you order, we need to know your name, email address, mailing address, credit card number, expiration date, and CSV. This allows us to process and fulfill your order and to notify you of your order status.

We may also use the information we collect to occasionally notify you about important functionality changes to www.kriskringl.com, new services, and special offers we think you'll find valuable.

How do we protect customer information? When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

How do we allow customers to update or change the information we collect? You may update or change information related to your account via our website or by sending us an email at elves@kriskringl.com.

Yes, we do use cookies, but we do not overuse them! We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.

Your consent. By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.